It has been months since the Arabian telecommunication network -Etisalat- evolved to what is now known as 9Mobile in Nigeria, the formerly Etisalat network was praised for its speedy internet connections at any given time.
9Mobile promised that the network won’t be affected (in terms of speed) at the cause of re-branding but the past few weeks haven’t been going as promised. The experience of 9Mobile subscribers has gone from poor internet connections to outright network outages in different locations across the country.
The company has come out to publicly apologize for the sloppy network services, stating that one of its data centers has endured severe network outage and hereby distorting its services to a section of its subscribers.
Mr Dikko Ibrahim -VP, Regulatory & Corporate Affairs of 9Mobile- was quoted thus;
“9mobile would like to inform the public of a network outage in one of its data centers which resulted in service disruption. We are aware that subscribers may be experiencing some disruption with voice, SMS and data services due to this technical issue. Our technical teams are currently working assiduously to resolve the issue within the shortest possible time.”
“We sincerely apologise for any inconvenience this may have caused our subscribers and we thank them for their patience and understanding” he also added
Meanwhile, some affected 9Mobile subscribers in Nigeria have taken to social media to rage and express their grievances, below are some their tweets:
Dear 9mobile, network reception was never this bad with etisalat o. What’s the problem??? You guys should please fix your issues. Thank you
— D@ EVENT GUY (@OSBARTH) August 17, 2017
Meanwhile etisalat left with all the network.. 9mobile is an apology
— Adétóyèse (@Mister_Badmus) August 21, 2017
The crumble is setting in. 9mobile showing “no service” inside Lagos. Off and on for a week now. I dey laf!
— Bob Guy (@akpoefe) August 20, 2017
Today is the day I quit 9mobile. Guys who has better service, MTN or Airtel?
— ØPYM (@PeejOPJ) August 18, 2017
How is it that Etisalat/9mobile went from being the best network for great internet to being this crappy??
Did they leave with their masts?
— Ized Uanikhehi (@zegbua) August 17, 2017
I don’t know how you can bounce back from this…48hours of complete network outage?!!
But hey, I wish you well.@9mobileng
— Chidinma Udezeh (@chidi_appanage) August 18, 2017
It’s safe to say MTN is now the best network! 9mobile is all shades of nonsense! ???
Bring back etisalat! ??
— #RIPGrandPa ? (@Wenny__3) August 21, 2017
Should 9Mobile be renamed 419Mobile?
How many days after taking over, the network has just refused to respond.
— emma ogidi (@OgidiEmma) August 21, 2017
Please if you can’t reach me, send me a message. 9mobile has gone rogue.
— Victor A-K (@Woulk3r) August 21, 2017
I want to leave 9mobile. Who do you guys recommend I port to… like I know they’re all terrible but who is the least terrible?
— Abike (@Jollz) August 20, 2017
So, 9Mobile is currently crap. A brother needs to change sides. Thinking either Glo or Airtel obviously
— Dr. Robert O. Ifeonu (@Sir_Scribbles) August 21, 2017
9Mobile urges its subscribers to remain solute as their team of engineers are working tirelessly both day and night at the data center to restore normality to the network.